Privacy Policy

1Information We Collect

We may collect personal information when you request a free estimate, inquire about our services, submit an online form, respond to an advertisement, or communicate with our business.

• Name and contact information
• Telephone number and email address
• Property or service address
• Requested services and project descriptions
• Photos and documents voluntarily submitted
• Preferred appointment dates and contact methods
• Communications and customer service records
• Website usage and advertising interaction data, where collected

2Sources of Customer Information

We may receive information directly from you or through third-party platforms where you request information about home improvement services. These sources may include:

• LCR Home Solutions LLC's website
• Facebook and Instagram advertisements
• Google advertisements and business listings
• Online home improvement directories
• Third-party contractor referral and lead-generation websites
• Social media messaging platforms
• Online estimate and contact forms
• Telephone calls, emails, and direct inquiries
• Other advertising and referral services used by LCR

When a customer submits information through a third-party platform, that platform may provide LCR with the information necessary to respond to the customer's request. Third-party websites operate under their own privacy policies and terms.

3How We Use Customer Information

We may use the information collected to:

• Respond to inquiries about our services
• Contact individuals who request free estimates
• Schedule inspections, consultations, and appointments
• Prepare estimates and proposals
• Communicate regarding roofing, siding, gutters, decks, and exterior repairs
• Coordinate and complete customer projects
• Provide follow-up service and customer support
• Maintain business records
• Evaluate advertising effectiveness and improve customer service
• Comply with applicable legal requirements

4Advertising and Third-Party Lead Generation

LCR Home Solutions LLC uses various online advertising and lead-generation services to connect with prospective customers. When you submit an inquiry through one of these services, we may receive the information you provide to the platform. We use that information to respond to your request and discuss potential home improvement services. Information submitted through third-party websites may also be collected, stored, or processed by those companies according to their own privacy policies. We encourage customers to review the privacy notices of websites where they submit their information.

5Customer Communications

When you request an estimate or contact LCR, we may communicate with you by telephone, email, or other contact methods you provide. These communications may include:

• Responses to service inquiries
• Estimate scheduling and confirmations
• Project information and updates
• Customer service follow-ups
• Other communications you have requested or authorized

Marketing communications will be sent only as permitted by applicable law and any required customer consent. You may request that we discontinue promotional communications.

6Sharing of Personal Information

LCR Home Solutions LLC does not sell customer contact lists as part of its ordinary business practices. We may disclose information to service providers assisting with website operations, advertising, lead management, scheduling, customer communications, and project administration. We may also disclose information when required by law or necessary to protect our legal rights. Any sharing of information for targeted advertising or through tracking technologies will be subject to applicable privacy laws and required consumer choices.

7Cookies, Analytics, and Advertising Technologies

Our website may use cookies, analytics tools, advertising pixels, or similar technologies. These technologies may help us understand website traffic, measure advertising performance, and improve our services. Depending on the tools implemented, information collected may include device details, browser information, pages visited, and advertising interactions. Where required, we will provide appropriate notices, consent mechanisms, or opt-out choices.

8Information Security and Retention

We take reasonable steps to protect customer information against unauthorized access, disclosure, or misuse. We retain information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, or comply with applicable legal obligations. No method of electronic storage or transmission is completely secure.

9Customer Privacy Rights

Depending on applicable law, customers may have rights to access, correct, delete, or limit certain uses of their personal information. Customers may contact LCR to request information about how their personal data is handled or to exercise applicable privacy rights.

10Children's Privacy

Our website and services are intended for adults seeking home improvement services. We do not knowingly collect personal information from children under 13.

11Changes to This Policy

We may update this Privacy Policy as our business practices, advertising services, or legal obligations change. Updates will be posted on our website with a revised effective date.